Refund policy

At Primefy, customer satisfaction is our top priority.
Please review our return and refund policy carefully before placing an order.

Returns

We accept returns only in the following cases:

• The product has a manufacturing defect
• You received a wrong item that does not match your order

To be eligible for a return:

• You must contact us within 7 days of receiving your order
• The item must be unused, in its original condition, and with original packaging
• Clear photos or videos of the issue must be provided

Refunds

Once your return request is approved:

• Refunds will be processed to the original payment method
• Refund processing time may take 5–10 business days

Non-Returnable Items

We do not accept returns or refunds for:

• Change of mind
• Incorrect address provided by the customer
• Normal wear and tear
• Orders delayed due to customs or external shipping issues